QUESTIONS & ANSWERS

Answers for a more informed start

Understand quote conditions and review stages before making a request.

Before you begin

Have another question?

Each request can involve different details. Start with the enquiry form for an initial review.

Start your enquiry
How do I start a transfer request?

Enter the source currency, destination currency and amount in the quote form. This version prepares the request on your device; submission and final registration take place only through a verified contact channel.

How is the transfer rate determined?

When connected, the site displays market reference buy and sell rates in Iranian tomans; buy and sell are from the source’s perspective. The site retrieval time differs from the source update time, and cached or unavailable states are labelled. These values are not an EL DÖVİZ transaction quote. The transfer rate, fees, net receivable amount and quote validity require separate confirmation after review.

Which currencies are supported?

The interface includes TRY, USD, EUR, IRR and USDT. An option appearing in the form does not confirm service availability; each request requires verification. IRR means Iranian rial and differs from toman: one toman equals 10 rials.

Will I need documents?

Identity information or other documents may be required depending on the transfer type, amount and route. Requirements and a secure submission method should be explained in advance. Do not enter banking details, passwords, document images or sensitive data in the initial form.

How can I follow up on a request?

Use the verified contact channel you used to arrange the request. This version does not have user accounts or an online tracking system and does not generate fictional tracking codes.

How long does it take, and what are the fees?

Timing and fees depend on the route, currency, amount, receipt method and required checks. Obtain an estimated timeline, total cost and receivable amount before final approval. This site does not promise a fixed completion time.